Refunds
Refund and Cancellation Policy
Last updated: June 30, 2026
Failed generations
When our service records a generation failure, the reserved credit is automatically returned to your account. If a credit was deducted without a delivered result or automatic refund, contact support with the approximate time and account email.
Credit purchases
Requests for refunds of unused one-time credit purchases should be submitted within 7 days. Credits already consumed for completed generation jobs are generally non-refundable because the underlying computing service has been delivered. Mandatory consumer rights in your location still apply.
Subscriptions
You can cancel a subscription at any time from Account settings or the billing portal. Cancellation stops future renewals. Unless required by law or expressly stated during checkout, cancellation does not automatically refund a completed billing period or already granted and consumed credits.
Duplicate, fraudulent, or incorrect charges
Report duplicate or unrecognized charges promptly. Creem is the Merchant of Record and may request transaction details or process eligible refunds through its payment systems. Refund and dispute events may reverse associated account credits.
Test mode
Checkout pages clearly marked Test Mode do not process real transactions and therefore do not create refundable charges.
Contact
Billing, cancellation, or refund requests can be sent to contact@promptpixlab.com.